Welcome to the MFJ Enterprises Inc Sales FAQ page. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you need here, please contact our customer service team at [email protected].
About Our Products
What types of amateur radio equipment do you sell?
We specialize in premium amateur radio equipment including:
- Ameritron amplifiers
- Cushcraft and Hy-Gain antennas
- MFJ accessories and test equipment
- Mirage and Vectronics products
- And other quality brands for ham radio operators
How do I know which antenna or amplifier is right for my needs?
Our products are designed for various amateur radio applications. For specific recommendations based on your:
- Operating frequency
- Power requirements
- Installation space
- Budget considerations
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to:
- Track your order history
- Save your shipping information for faster checkout
- Access special member-only deals
- Manage returns more easily
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and careful handling
- Free Economy Shipping (for orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
How long does order processing take?
Our Texas-based warehouse team processes orders within 1-2 business days before dispatch. Delivery times depend on your selected shipping method and destination.
Do you ship internationally?
Yes! We ship worldwide except certain Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us before ordering. Note that international buyers may be responsible for local duties and taxes.
Returns & Warranty
What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If your MFJ, Cushcraft, or Vectronics product arrives damaged or isn’t perfect:
- Contact us at [email protected]
- Provide your order number and details about the issue
- Our team will guide you through the simple return process
Do you offer product warranties?
Most products come with manufacturer warranties. Warranty periods vary by brand:
- Ameritron: Typically 1 year
- MFJ: Typically 1 year
- Cushcraft: Varies by product
Technical Support
Where can I find product manuals or technical specifications?
Product manuals are typically included with your shipment. For digital copies or additional technical information:
- Check the manufacturer’s website (links provided on product pages)
- Contact our support team for assistance
- Visit our MDS-HAM section for technical resources
Can I get help with installation or setup?
While we can’t provide on-site installation, our technical support team can offer guidance for:
- Antenna setup (Cushcraft, Hy-Gain models)
- Amplifier configuration (Ameritron products)
- MFJ accessory integration
Contact Information
For questions not covered here, please contact:
MFJ Enterprises Inc Sales
3607 Birch Street
El Paso, TX 79901
Email: [email protected]
Thank you for choosing MFJ Enterprises Inc Sales for your amateur radio needs. We appreciate your trust in our reliable global delivery and quality products from brands like Ameritron, Cushcraft, and MFJ.