Returns & Exchanges

Our Commitment to Customer Satisfaction

At MFJ Enterprises Inc Sales, we stand behind the quality of our amateur radio equipment including Ameritron amplifiers, Cushcraft antennas, Hy-Gain products, and other professional gear. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

• Timeframe: 15 days from the date of delivery
• Condition: Products must be unused, in original packaging with all accessories
• Proof of Purchase: Original order confirmation or receipt required

Non-Returnable Items:

Due to the specialized nature of our products, the following cannot be returned:

• Custom-configured MDS-HAM equipment
• Opened software or electronic downloads
• Products marked “Final Sale” in the Clearance section

Return & Exchange Process

1. Initiate Your Request: Email us at [email protected] with your order number and reason for return within 15 days of delivery.
2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number.
3. Package Your Item: Securely repackage the item in its original packaging with all included materials.
4. Ship Your Return: Send the package to our El Paso facility using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error.

Return Shipping Address:

Refund Process

• Processing Time: 3-5 business days after we receive and inspect your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Shipping charges are non-refundable. Restocking fees may apply for certain opened items.

Exchange Process

For exchanges of MFJ, Vectronics, or other compatible equipment:

1. Follow the standard return process above
2. Include a note specifying the replacement product desired
3. We’ll process your exchange once we receive the original item
4. You’ll be responsible for any price difference and additional shipping costs

Return Request Template

Damaged or Defective Items

If you receive a damaged Hy-Gain, Mirage, or other product:

• Contact us immediately at [email protected]
• Include photos of the damaged item and packaging
• We’ll arrange for a replacement or repair at no additional cost