Welcome to MFJ Enterprises Inc Sales at prohamradiogear.com. These Terms and Conditions govern your use of our website and purchases of our professional amateur radio equipment. Please read them carefully before placing an order.

1. Website Usage

1.1 Eligibility

By accessing our website, you confirm that you are at least 18 years old or using the site with parental/guardian supervision. Our products and services are intended for amateur radio enthusiasts and professionals.

1.2 User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account or placing orders
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Comply with all applicable amateur radio regulations in your jurisdiction

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality amateur radio equipment including:

  • Ameritron amplifiers
  • Cushcraft and Hy-Gain antennas
  • MDS-HAM equipment
  • MFJ and Vectronics products
  • Mirage and other professional radio gear

We make every effort to display product colors and specifications accurately, but slight variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive:

  • Order confirmation email
  • Shipping notification with tracking information

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes. Sale prices in our Clearance section are final.

4. Shipping Policy

4.1 Shipping Options

We ship worldwide except to certain Asian countries and remote regions:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

4.2 Delivery Responsibilities

You are responsible for:

  • Providing accurate shipping information
  • Any customs duties or import taxes in your country
  • Inspecting shipments upon arrival and reporting damages within 48 hours

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return policy from delivery date for unused products in original packaging with all accessories. Non-returnable items include:

  • Custom-configured MDS-HAM equipment
  • Opened software or electronic downloads
  • Clearance items marked “Final Sale”

5.2 Return Process

  1. Email [email protected] within 15 days with order number and reason
  2. Receive Return Merchandise Authorization (RMA) number
  3. Repackage item securely in original packaging
  4. Ship to our El Paso facility using trackable method

5.3 Refunds

Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping charges are non-refundable, and restocking fees may apply for opened items.

6. Intellectual Property

All content on prohamradiogear.com, including product designs, logos, and documentation, is the property of MFJ Enterprises Inc Sales or its suppliers and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Our amateur radio equipment is designed for professional use by qualified operators. We are not liable for:

  • Improper installation or operation
  • Unauthorized modifications to equipment
  • Failure to comply with local radio regulations

7.2 Website Use

We strive to maintain uninterrupted service but are not liable for temporary outages or technical issues beyond our control.

8. Governing Law

These Terms are governed by Texas law. Any disputes shall be resolved in El Paso County courts.

9. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our products:

MFJ Enterprises Inc Sales
3607 Birch Street
El Paso, TX 79901
United States
Email: [email protected]
Phone: [Insert Customer Service Number] Hours: Monday-Friday, 8:00 AM – 5:00 PM CST